At Esmara Hair, we strive to provide our customers with high-quality products and exceptional customer service. We understand that there may be instances where you need to return or exchange a product. This Returns Policy outlines the guidelines and procedures
for returning or exchanging items purchased from our website.
1. Eligibility for Returns/Exchanges:
1.1 Unused and Unopened Products: We accept returns or exchanges for unused and unopened hair extensions within 7 days of the delivery date.
1.2 Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support within 48 hours of delivery to arrange for a return or exchange.
2. Return/Exchange Process:
2.1 Contact Customer Support at info@esmarahair.ie to initiate a return or exchange, please contact our customer support team within the specified time frame. Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
2.2 Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and instructions on how to proceed.
2.3 Packaging: Ensure that the item(s) are securely packed in their original packaging or a suitable alternative to prevent damage during transit.
2.4 Return Shipping: You are responsible for the cost of shipping the item(s) back to usunless the return is due to a defective or damaged product. We recommend using a trackable shipping method for your return.
2.5 Inspection and Processing: Once we receive
the returned item(s), our team will inspect them to ensure they meet our return/exchange eligibility criteria. If approved, we will process the refund/exchange within a reasonable timeframe.
3. Refund/Exchange Options:
3.1 Refund: If eligible, we will issue a refund for the returned item(s) using the original payment method. Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount.
3.2 Exchange: If you prefer to exchange the item(s) for a different product or size, please indicate your preference when contacting our customer support. We will assist you in arranging the exchange, subject to product availability.
4. Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns or exchanges for hair extensions that have been opened, used, or altered in any way.
Additionally, any items not in their original packaging or missing accessories are non-returnable.
5. Exceptions: Please note that custom orders, clearance items, or promotional products may not be eligible for returns or exchanges unless they are defective or damaged.
6. Dispute Resolution: If you are dissatisfied with the outcome of a return or exchange request, please contact our customer support team to discuss the matter further. We are committed to resolving any issues in a fair and satisfactory manner. We encourage you to
carefully review our Returns Policy before making a purchase. If you have any questions or need assistance, please contact our customer support team. Thank you for choosing www.esmarahair.ie for your wholesale hair extension needs.